Stacy Sherman Explains The Importance of Employee Satisfaction and Impacts on Customer Experiences. #DoingCXRight.
Stacy Sherman Explains The Importance of Employee Satisfaction and Impacts on Customer Experiences. #DoingCXRight.

It’s no secret that happy employees yield better business results. There’s a lot of research indicating customer satisfaction and loyalty rises when employees enjoy their jobs and workplace. They go hand-in-hand. As leadership expert Simon Sinek says, “Customers will never love a company until the employees love it first. I agree, and also know that creating a great company culture does not happen automatically or overnight. It requires intentional design and ongoing focus. As Thanksgiving approaches, take time to show gratitude at work (not just in your personal life). Walk the talk and keep the momentum going.

10 Authentic Ways To Thank Employees & Impact Customer Experiences:

  1. Send hand-written thank-you notes. Recognize employees for delighting customers.

Employee Satisfaction Starts With You!

“69% of employees work harder when they feel appreciated. 79% feel motivated when recognized.” (Work.com). See more statistics in the infographic below. Given the facts, why don’t Executives and Managers thank their employees more frequently? One study reveals that “51% of workers are recognized once a quarter.” I’ve been in organizations where it’s more like once per year. I’m challenging everyone to change that. Culture starts at the top but requires bottom-up actions too.

Doing CX Right Reminders:

  • Small acts of kindness go a long way. “People may forget what you said or did, but never forget how you made them feel.” Maya Angelou
Employee Satisfaction and Culture Starts At The Top.
Employee Satisfaction and Culture Starts At The Top.

Source: Ashley Johnson

How do YOU build a customer-centric culture? Please comment below and join conversations on my Twitter, Instagramand LinkedIn pages. Let’s keep the conversations going to humanize experiences and maximize happiness everywhere.

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Source: Salesforce

If you like this article, read more about driving Customer-Centric Cultures and Employee Engagement.

*All views expressed are mine & do not reflect opinions of or imply endorsement of employers or other organizations.

Imagine always having amazing customer & employee experiences. That’s Stacy Sherman’s mission. Helping business leaders improve satisfaction by DoingCXRight®‬

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