Stacy Sherman ‬~ Doing CX Right®‬ – Medium

Stacy Sherman ‬~ Doing CX Right®‬

Stacy Sherman ‬~ Doing CX Right®‬

Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations

Southwest Airlines experienced a wave of mass cancellations, causing frustration and inconvenience for many travelers. I predict…

3 min readDec 31, 2022

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Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ Cancellations by Stacy Sherman of Doing CX Right

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Stacy Sherman ‬~ Doing CX Right®‬

10 Impactful Ways To Authentically Thank Employees

Simon Sinek says: “Customers will never love a company until employees love it first❣️ Sharing easy ways to make people feel they matter.

3 min readNov 23, 2021

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Stacy Sherman’s Top 10 Leadership Tips To Show Employee Appreciation

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Stacy Sherman ‬~ Doing CX Right®‬

How Trader Joe’s Does Experience Right — An Insider Perspective

How do you keep employees engaged to deliver great customer experience (CX)? Hear how Trader Joe’s does CX right that you can do too.

4 min readJul 5, 2021

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How Trader Joe’s Does Experience Right — An Insider Perspective

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Stacy Sherman ‬~ Doing CX Right®‬

In order to experience each day in a joyful and productive way, we need to be organized.

Read my Top 10 tips so that you’re less stressed, more focussed, and better able to show up for collegues, customers, friends & family

2 min readApr 26, 2021

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In order to experience each day in a joyful and productive way, we need to be organized.

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Stacy Sherman ‬~ Doing CX Right®‬

Improving Experiences For People With Disabilities (Video)

Can you imagine having 84 surgeries? I’m bringing a true story to life to raise awareness & empathy in and out of the workplace.

10 min readDec 5, 2020

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Improving Experiences For People With Disabilities (Video)

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Stacy Sherman ‬~ Doing CX Right®‬

How People Are Staying Productive & Content Around The 🌎 During Coronavirus

Good often comes from bad circumstances. It’s hard to see or feel it as we’re living through the coronavirus pandemic,

5 min readMar 18, 2020

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How People Are Staying Productive & Content Around The 🌎 During Coronavirus

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Stacy Sherman ‬~ Doing CX Right®‬

How To Create WOW Moments For CX Success. (Try This Easy Technique)

Wow Moments create positive emotions that fuel brand trust, loyalty & referrals. Sharing an example anyone can do for employees & customer.

3 min readDec 7, 2019

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How To Create WOW Moments For CX Success (Try This Easy Technique) by Stacy Sherman

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Stacy Sherman ‬~ Doing CX Right®‬

It’s no secret that happy employees yield better business results.

10 Authentic Ways To Thank Employees & Impact Customer Experiences:

3 min readNov 24, 2019

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Stacy Sherman Explains The Importance of Employee Satisfaction and Impacts on Customer Experiences. #DoingCXRight.

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Stacy Sherman ‬~ Doing CX Right®‬

Teachable Moments (My Dateline NBC Experience)

What do you do when witnessing someone being very rude to another person? Do you help him or her, or do you look the other way?

3 min readOct 8, 2019

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Teachable Moments (My Dateline NBC Experience)

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Stacy Sherman ‬~ Doing CX Right®‬

Is Your Return Policy Seamless & Customer-Centric?

Return policies impact shopper experiences. Read the facts & learn 5 best practices to attract new customers and keep them loyal.

4 min readSep 22, 2019

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Is Your Return Policy Seamless & Customer-Centric?

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Stacy Sherman ‬~ Doing CX Right®‬

Stacy Sherman ‬~ Doing CX Right®‬

Award-winning corporate executive, speaker, author, podcaster about Doing Customer Experience (CX) Right as a brand differentiator via Heart & Science™ approach

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