Stacy Sherman’s Top 10 Leadership Tips To Show Employee Appreciation

It’s no secret that happy employees yield better business results. There’s a lot of research indicating customer satisfaction and loyalty rise when employees enjoy their jobs and workplace. They go hand-in-hand. As leadership expert Simon Sinek says, “Customers will never love a company until the employees love it first.

Research…

Trader Joes and Doing CX Right

How do you keep employees engaged to deliver great customer experiences (CX)? There are many answers to this question, of which creating a company culture where everyone feels included, valued, and appreciated are significant factors. …

Productivity & Organization Tips by Stacy Sherman

In order to experience each day in a joyful and productive way, we need to be organized. It’s unlikely we can show up as our best selves and have the capacity to serve others when feeling overwhelmed. While I have favorite apps and techniques, my methods are certainly not the…

Can you imagine having 84 surgeries before the age of 50? Think about the number. Who could ever survive that physically or mentally except a superhero, and her name is Stacy Hirschberg. Stacy’s journey with disabilities is eye-opening from a customer, employee, and patient perspective.

In honor of International Day…

Source: silversurfers.com

Good often comes from bad circumstances. It’s hard to see or feel it as we’re living through the coronavirus pandemic, but past situations prove that we get through tough times as employees, customers, and families having human experiences. The key is reframing our thinking from “I have to” to “I

How To Create WOW Moments For CX Success (Try This Easy Technique) by Stacy Sherman

Over the years, I’ve been speaking and writing about the importance of experiences and Wow Moments to drive happy customers and engaged employees. I am a believer in what Maya Angelou says, “People may not recall WHAT you did or the words you said, but they remember HOW YOU MADE…

Stacy Sherman Explains The Importance of Employee Satisfaction and Impacts on Customer Experiences. #DoingCXRight.

It’s no secret that happy employees yield better business results. There’s a lot of research indicating customer satisfaction and loyalty rises when employees enjoy their jobs and workplace. They go hand-in-hand. As leadership expert Simon Sinek says, “Customers will never love a company until the employees love it first. I…

Source: Adobe

As we approach the holiday season, I believe it is a good time to discuss product return policies as it directly impacts customer buying decisions. A bad return experience will strongly influence the likelihood that customers will purchase from a competitor’s brand. Also, shoppers determine what stores to buy from…

Stacy Sherman ‬~ DoingCXRight®‬

Imagine always having amazing customer & employee experiences. That’s Stacy Sherman’s mission. Helping business leaders improve satisfaction by DoingCXRight®‬

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