Stacy Sherman ~ Doing CX Right®Silence Speaks: Leadership Insights from 7 Days SpeechlessLeadership often demands a strong voice, but losing mine for seven days taught me that true leadership starts with silence.Aug 19Aug 19
Stacy Sherman ~ Doing CX Right®Avoiding Customer Disruptions: Lessons Learned From Southwest Airlines’ CancellationsSouthwest Airlines experienced a wave of mass cancellations, causing frustration and inconvenience for many travelers. I predict…Dec 31, 2022Dec 31, 2022
Stacy Sherman ~ Doing CX Right®10 Impactful Ways To Authentically Thank EmployeesSimon Sinek says: “Customers will never love a company until employees love it first❣️ Sharing easy ways to make people feel they matter.Nov 23, 2021Nov 23, 2021
Stacy Sherman ~ Doing CX Right®How Trader Joe’s Does Experience Right — An Insider PerspectiveHow do you keep employees engaged to deliver great customer experience (CX)? Hear how Trader Joe’s does CX right that you can do too.Jul 5, 2021Jul 5, 2021
Stacy Sherman ~ Doing CX Right®In order to experience each day in a joyful and productive way, we need to be organized.Read my Top 10 tips so that you’re less stressed, more focussed, and better able to show up for collegues, customers, friends & familyApr 26, 2021Apr 26, 2021
Stacy Sherman ~ Doing CX Right®Improving Experiences For People With Disabilities (Video)Can you imagine having 84 surgeries? I’m bringing a true story to life to raise awareness & empathy in and out of the workplace.Dec 5, 2020Dec 5, 2020
Stacy Sherman ~ Doing CX Right®How People Are Staying Productive & Content Around The 🌎 During CoronavirusGood often comes from bad circumstances. It’s hard to see or feel it as we’re living through the coronavirus pandemic,Mar 18, 2020Mar 18, 2020
Stacy Sherman ~ Doing CX Right®How To Create WOW Moments For CX Success. (Try This Easy Technique)Wow Moments create positive emotions that fuel brand trust, loyalty & referrals. Sharing an example anyone can do for employees & customer.Dec 7, 2019Dec 7, 2019
Stacy Sherman ~ Doing CX Right®It’s no secret that happy employees yield better business results.10 Authentic Ways To Thank Employees & Impact Customer Experiences:Nov 24, 2019Nov 24, 2019
Stacy Sherman ~ Doing CX Right®Teachable Moments (My Dateline NBC Experience)What do you do when witnessing someone being very rude to another person? Do you help him or her, or do you look the other way?Oct 8, 2019Oct 8, 2019